A short, honest note on privacy
1.When you reach out, we keep whatever you tell us — typically a name, email address, phone number, and sometimes a postal address if you place an order. That information sits on file so we can reply, send what you bought, and answer follow-up questions. Nothing else happens with it. We do not run advertising, we do not feed it to analytics dashboards, and we do not give it to third parties beyond what's strictly required to deliver an order (a shipping carrier, a payment processor). We hold records for as long as the relationship is active plus the period required by tax or accounting rules. After that we delete or anonymise them. You can email us at any time to see what we have, fix what's wrong, or remove yourself entirely from our records.
2.You can request a copy of everything we hold on you, ask for any of it to be corrected, withdraw consent for processing, or have your records deleted entirely. We will handle any reasonable request within thirty days without charge. You also have the right to ask for your data in a portable, machine-readable format so you can move it elsewhere. If we ever disagree with you about how something has been handled, you have the right to raise it with your local data-protection authority.
3.Cookies on this site are limited to the basics — keeping you signed in, remembering the items you've added to your cart, and recording the language and currency you've chosen. Nothing analytical, nothing for advertising, nothing shared with a third party. We do not use Google Analytics, Facebook Pixel, or any equivalent tool. We do not embed third-party content that drops its own tracking cookies. You can clear all cookies for this domain in your browser settings and the site will continue to work. The cookie that remembers your consent choice itself expires after twelve months; you can revisit your preferences any time by clearing it.
4.You can ask at any time what I hold and have it removed — a single email is enough.
This note is kept by Canyon Charcoal, writing here since 2017, of 4812 Edgewood Ranch Road, Edgewood, NM 87015. Last revised 2026-06-08. Questions about it may be sent to hello@canyoncharcoal.com or (505) 214-8830.